Banking

Wild Jack supports the safest, most secure banking methods so that you can spend more time doing what you love: playing the games!

Deposits

All transactions at Wild Jack online casino are facilitated through Digimedia Ltd., a subsidiary of Wild Jack. On your banking statement, your deposits will usually be attributed to one of the following:

Seabrook Ltd Group 3
Digimedia 1

We recommend printing the transaction data for ALL your transactions, so that any queries can be addressed as efficiently as possible. All online transactions are recorded with our local server time, which is GMT. For any queries, please contact customer support.

Withdrawals

At Wild Jack, withdrawals are processed Monday through Friday, following a 48-hour pending state. When you make a withdrawal, it will generally be paid to the method with which you last made a deposit.

When you submit a withdrawal request, its status is labeled as "pending", which means that the casino acknowledges your request and that your withdrawal is now being reviewed for processing. When you request a withdrawal, please note that you will not be eligible to receive bonuses while your withdrawal is pending or being processed. You are free to reverse your withdrawal at any time, and become eligible to receive bonuses once again.

For your security and to safeguard your funds, you may be requested to provide identifying documents when making a deposit or withdrawal, such as a copy of a government-issued identity card (driver’s license or passport) and a copy of a recent utility bill. Documents may be emailed to support@wildjackcasino.com as a .jpg, .tiff or .pdf file. Please make sure the file is clear, shows all four corners of the document, and that the email is no larger than 2 MB. Examples of identifying documents:

• Passport
• Driver’s License
• National ID
• Utility Bills

Game play and financial transactions

Log in to review your game play and financial transactions at any time using PlayCheck and CashCheck

Gameplay History

Like an instant replay feature, PlayCheck™ lets you review your play at the casino. See the details of each game you have recently played at a glance. For example, you can log into PlayCheck to view the outcome of all your spins on a session of slots or review the results of your blackjack hands.

Transaction History

Keep track of your financial transactions easily inside the casino software using CashCheck. Simply click “Transaction History” in the casino menu or under My Account to view a complete report, similar to a bank statement, of your cash transactions at the casino. See how much you have deposited, which deposit methods you used, how much you have withdrawn, and the dates and statuses of your withdrawals..

Banking FAQs

• Do I have to withdraw my money before I log out of the casino?

  No, it is not necessary for you to withdraw your funds at the end of every session. Our secure casino server will save your balance automatically when you log off the Casino, so that it will be available when you next log on to play.

• What is the 48-hour pending state?

  When you make a withdrawal through the casino software, your withdrawal status is labeled "pending" for a period of 48 hours. During that time you may return to the software, click on "reverse withdrawal" and reverse some or all of the money and continue playing at the casino.

• How will my withdrawal be paid?

  Where possible, withdrawals will be paid back to the same method you used to deposit. If that option is not available for a particular deposit method (such as prepaid cards like PaySafeCard), you will be sent your withdrawal by cheque.
  Note: Withdrawals are paid as soon as possible. However, your bank's processing times may slow down the payment of withdrawals. Withdrawals may be subject to processing fees at the discretion of the casino.

• Members of the VIP Lounge may select a Preferred Payment Method.

  A withdrawal will first be processed back to the last deposit method used, up to the value of the deposits made using that method, and the remainder may be paid to the player's chosen Preferred Payment Method.

• Why must I submit documents in order to make a withdrawal?

  For your security and to safeguard your funds, you may be requested to provide identifying documents when making a withdrawal. While this will not be required for every withdrawal you make, it is a standard procedure required by international banking regulations and eCOGRA.

• The types of documents you may be asked to provide include:

  • A copy of a government-issued identity card (driver's license or passport). Examples:
    • Passport
    • Driver’s License
    • National ID
  • A copy of a utility bill (Gas, electric, phone etc.). See an example here

  Documents may be emailed to support@wildjackcasino.com as a .jpg, .tiff or .pdf file. Please make sure the file is clear, shows all four corners of the document, and that the email is no larger than 2 MB.