Wild Jack supports the safest, most secure banking methods so that you can spend more time doing what you love: playing the games!
All transactions at Wild Jack online casino are facilitated through Digimedia Ltd., a subsidiary of Wild Jack. On your banking statement, your deposits will usually be attributed to one of the following:
Seabrook Ltd Group 3
We recommend printing the transaction data for ALL your transactions, so that any queries can be addressed as efficiently as possible. All online transactions are recorded with our local server time, which is GMT. For any queries, please contact customer support.
At Wild Jack, withdrawals are processed Monday through Friday, following a 48-hour pending state. When you make a withdrawal, it will generally be paid to the method with which you last made a deposit.
When you submit a withdrawal request, its status is labeled as "pending", which means that the casino acknowledges your request and that your withdrawal is now being reviewed for processing. When you request a withdrawal, please note that you will not be eligible to receive bonuses while your withdrawal is pending or being processed. You are free to reverse your withdrawal at any time, and become eligible to receive bonuses once again.
For your security and to safeguard your funds, you may be requested to provide identifying documents when making a deposit or withdrawal, such as a copy of a government-issued identity card (driver’s license or passport) and a copy of a recent utility bill. Documents may be emailed to [email protected] as a .jpg, .tiff or .pdf file. Please make sure the file is clear, shows all four corners of the document, and that the email is no larger than 2 MB. Examples of identifying documents:
Log in to review your game play and financial transactions at any time using PlayCheck and CashCheck
|Like an instant replay feature, PlayCheck™ lets you review your play at the casino. See the details of each game you have recently played at a glance. For example, you can log into PlayCheck to view the outcome of all your spins on a session of slots or review the results of your blackjack hands.|
|Keep track of your financial transactions easily inside the casino software using CashCheck. Simply click “Transaction History” in the casino menu or under My Account to view a complete report, similar to a bank statement, of your cash transactions at the casino. See how much you have deposited, which deposit methods you used, how much you have withdrawn, and the dates and statuses of your withdrawals..|
Documents may be emailed to [email protected] as a .jpg, .tiff or .pdf file. Please make sure the file is clear, shows all four corners of the document, and that the email is no larger than 2 MB.